Tel: +27 (0)83 388 6252
Erna du Plessis
Tel: +27 (0)83 292 3183
Please Note: We screen all calls and will only respond to legitimate callers. This is due to the ever increasing influx of Automated sales calls and spam callers to our contact details provided on this website. The contact details provided on this website is for use by those in need of our services or related to our line of business. Please ensure your caller ID is activated and your number is on full display, calls coming through as unknown or no caller ID will be treated as spam caller. In the event we are unable to take your call please leave a message with your contact details and we will return your call gladly. Please be advised that even though our details appear on this site it is there for the intended purpose for those in need of our services to contact us and Design Oval’s right to trade legitimately and freely as a company. The fact that it appears in a public space does not give you “unsolicited caller” the permission to abuse that right without our permission. The Protection of Personal Information Act protects us by law and this message serves as a notification that Design Oval do not wish to receive any communications from spam callers and or mailers or your associated agents. Failure to comply with this request constitutes a criminal offense in terms of section 45 of the ECTA and that the continued receipt of unsolicited communications may lead to prosecution.
Frequently Asked Questions
What will it cost to work with you, the client?
A burning question, and one that cannot be answered until we receive a design brief for the project or compile one with you the client. Each company or product is different from the next, and therefore will have a different set of objectives and parameters. The price will also vary depending on the scale of the rollout and scope of usage of the proposed corporate or product identity. Usually one of the biggest factors is the size and market reach of the company involved. Here larger companies tend to require a lot of research, brand strategy and positioning, coupled with a large complex implementation – where a smaller company would have much more streamlined needs, and simplified rollout. Contact us and we can quote you according to your needs.
Will I own the artwork afterwards?
After invoicing and full payment, you (the client) will assume full ownership of the completed artwork and designs, including a set of ‘master’ artwork files suitable for all printed and digital media. We will reserve the right afterward, to showcase any or all of this work for future promotion of Design Oval, and for entry to design awards (hopefully!).
Another designer charges less than you, why is this so dear?
With design it is impossible to make direct comparisons between designers. Why is one brand of perfume, clothing or a car more expensive than another? They serve different functions, and have different levels of quality. The same applies to designers and this is why you must choose your designer wisely and carefully.
I am not close to you, or in another country, can we still work together?
Absolutely! With advances in digital proofing and communications many of our dealings with clients take place via telephone, email or even video conferencing. While we always welcome the opportunity to sit down and chat through projects with clients, this is often not possible as schedules are hectic at times and time spent to travel to and from meetings is an hour or half hour too much in a day that is jam packed. When face to face meeting are not possible we make it work by using modern technology to communicate and save precious time in a full day! All clients receive a mobile phone number as well as our email contacts, either Robyn or Erna will be available to talk with you. Office hours are 8.30am – 5.00pm, Monday – Friday.
What formats do you provide finished artwork in?
Adobe Illustrator (.ai) or Encapsulated PostScript (.eps) or 300dpi PDF’s are the principle print file formats that we provide. Vector files of any non “scan” image can be supplied, which means it can be reproduced at any size without loss in quality. For online, multimedia or inhouse use we usually provide a set of bitmap files (.jpg .png .tif .gif). Other file formats can be supplied by arrangement. Delivery is usually on disk (CD or DVD), by FTP or by email. We also offer a full ‘asset management’ service whereby we can securely store all design assets and make them available as they are required by third parties during the brand roll-out and beyond.